LEXUS EXCELS IN THE AUTO EXPRESS 2019 DRIVER POWER SURVEY
There’s still no finer carmaker than Lexus, according to the results of the 2019 Auto Express Driver Power Survey. It’s a third successive gold medal win for Lexus, achieved with an unmatched overall satisfaction rating of 92.04 per cent.
En route to the top spot, Lexus achieved the highest rankings for the interior and comfort, exterior and reliability categories. Significantly, the results are based on the opinions and experiences of car owners rather than experts and commentators, and Britain’s motorists once again responded in their thousands to the survey.
Lexus models also dominated the Driver Power model categories, with the RX taking the award for Best Premium Large SUV and rated best for interior and comfort; the RC coupe emerging as Best Sports Car and best for reliability and build quality; the IS saloon Best Compact Executive Car and runner-up to the Best New Car of the Year; and the GS saloon named Best Executive Car.
Driver Power is the UK’s largest, most comprehensivecar satisfaction poll. Success in the survey is based on the first-hand experience of thousands of UK car owners who responded to Driver Power survey questions about the quality, reliability and performance of their vehicle (up to two years old) and the service they receive from retailers and repair shops.
Steve Fowler, Auto Express Editor-in-Chief, said: “It’s fantastic to see Lexus top the Driver Power brand ranking for the third year in a row. The company has a proven track record of building luxurious, desirable and comfortable cars, and the stellar reliability rankings Lexus continually generates will be the envy of many carmakers, too.”
Ewan Shepherd, Director of Lexus in the UK, commented: “It’s 30 years since the Lexus brand was born and it’s always been our aim not just to deliver the best customer service, but also to redefine what great service means to today’s customers. It’s this core commitment to excellence, a line-up of great new products and the hard work and dedication of everyone who works for Lexus – especially our retail partners – that has helped us once again claim top place in the Driver Power manufacturer rankings.”