LEXUS TOPS THE "CONSUMER TRUST” CATEGORY OF THE “AUTO DEALER OF THE YEAR” AWARD IN RUSSIA
When customers purchase a Lexus, they rest assured that they will receive amazing customer service and class leading ownership experience. Lexus’ commitment to these high standards has been proven more than once, and today is no exception.
This success was achieved thanks to an unmatched combination of superior quality of Lexus cars and a customer centric approach rooted in traditional Japanese hospitality or “Omotenashi”. Omotenashi is a philosophy that is deeply embedded in Lexus’s people mind-set. Retailers treat each customer as a valued guest in their own “home”.
Lexus Russia offers to its clients a range of personalized, convenient and cost-effective services and programmes, such as an online used vehicle inspection, an online maintenance booking or a test drive with an option to choose a route, the "Help on the Road" programme and more.
John Thomson, Senior Director Lexus Sales & Marketing, CS & Experience, Coordinator Executive Lexus in Russia, commented on this victory: "It's a great honour for us to win the trust of consumers in Russia. We are proud that the Lexus brand was presented with this respectable award. I want to thank our customers and dealers for their loyalty. We will continue to strive to create amazing experiences, exceeding expectations and anticipating the needs of our customers in Russia."
The founders of the annual "AUTO DEALER OF THE YEAR" award are the analyst agency "AUTOSTAT" and the Internet portal AutoMarketolog.ru with the support of "Avito Auto".