concept cars

CONCEPT
CARS

Lexus concept cars provide intriguing glimpses of our future design direction.

hybrid cars

HYBRID
CARS

Lexus Hybrid Drive: Intelligently combining a petrol engine with an electric motor.

lexus service

LEXUS
SERVICES

Lexus provide an unrivalled level of comprehensive servicing plans to their drivers.

RECALL INFORMATION

Takata airbag recall information

As part of Lexus’s commitment to quality and safety, Lexus is expanding these recalls involving certain Takata airbag inflators in vehicles.

At Lexus, the safety of our customers is our number one priority, which is why we continually monitor the performance of our vehicles through a number of sources. If we become aware of a certain component or aspect of our vehicles that doesn’t meet our strict standards we will take appropriate action, as we have done in this instance.

The vehicles involved in Europe

The vehicles involved in Europe are the Lexus SC, IS, ES and GX produced between December 2000 and December 2011 for the airbag inflator.

How we are supporting our customers

Customers will be contacted by each national distributor in the countries. Airbag inflator replacement will be performed at no charge to customers.

In the meantime if you have any questions please contact your national distributor or alternatively please contact your local Lexus dealer.

The reasons for these recalls

In the involved vehicles a safety defect may arise in certain Takata air bag inflators due to inflator propellant degradation occurring after prolonged exposure to high absolute humidity, high temperatures, and high temperature cycling. This may result in an inflator rupture when the air bag deploys.

DEFINING SERVICE

AWARD WINNING CUSTOMER SERVICE

Owning a Lexus means so much more than simply owning a car – it’s like being a member of an exclusive club. We are extremely proud of our vehicles, and hope you will be too. That’s why we offer exceptionally high levels of award-winning customer service.

Below is an overview of some of the elements that make up the Lexus ownership experience – as details differ across Europe, please visit your country website for more complete information.

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YOUR WARRANTY

PEACE OF MIND

It’s important – that’s why we offer a comprehensive warranty covering three years or 100,000 km (whichever comes first). And there’s no mileage limitation in the first year. Your warranty also covers:

  • Three years against paint defects
  • Twelve years against bodywork perforation
  • Free recovery to our nearest dealership or service centre

Please visit your country website for more detailed information.

EURO ASSISTANCE 24

WHEREVER YOU ARE, WHEREVER YOU NEED TO BE

Should you ever need help, our European assistance programme is there for you, wherever you are in Europe. Wherever you need to be, we will do our very best to get you there. Euro Assistance 24 operates 24 hours a day, seven days a week and 52 weeks a year. It includes:

  • Arranging hotel accommodation in an emergency
  • Sending a Lexus driver should you be unable to drive
  • Organising roadside assistance if necessary

Please visit your country website for more detailed information.

FINANCIAL SERVICES

AWARD-WINNING CUSTOMER SERVICE

Lexus Financial Services is a separate company, created exclusively for Lexus drivers to provide financial products services like no other provider. Offering attractive and flexible solutions with individual and transparent terms, we can help you understand which one suits you best. Our products include:

  • Financing and leasing for private and business customers
  • Car insurance
  • Maintenance packages
  • Payment protection insurance

Please visit your local site to see if Lexus Financial Services operates in your country.

BLUETOOTH COMPATIBILITY

KEEPING YOU CONNECTED

Bluetooth® telephone connectivity allows you to easily connect a compatible mobile phone with your Lexus, wirelessly. To be compatible, your phone must have Bluetooth® and Hands-Free-Profile (HFP).

You can use our Bluetooth® compatibility tool to check whether your phone can connect.

BLUETOOTH® COMPATIBILITY TOOL

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