“Winning this prestigious award for the fifth consecutive time, while having to compete against lounges of globally known airlines, is a real honour. It’s a recognition for our hard work every day, creating a space where people feel at home. I want to thank our guests for their trust in us, all our partners for the great collaboration and of course our team for propagating Belgian hospitality,” comments Olivier Brynaert, Head of Customer Experience, Brussels Airlines.
“This award reaffirms The LOFT as a tangible expression of our brand promise to ‘experience amazing’, and to win it for the fifth time in a row, shows our and all partners unwavering commitment to improve year on a year in a world of fast changing customer expectations”, comments Tommaso Grassi, Head of Communications & Customer Experience at Lexus Europe.
“With its blend of Lexus Takumi craftsmanship and Japanese Omotenashi hospitality, the LOFT offers a uniquely personal luxury experience for the business traveller.
The same purpose has driven the development of the last model of our electrified range, the New Lexus LM, that pushes the boundaries of ultimate in car passenger experience.”
Across more than 2,000 m2, the lounge divides into luxury areas with distinctive ambiences, including a central bar, comfortable seating zones and a break-out space for undisturbed working. Iconic Lexus design elements characterise the space, including detailing from the Lexus signature grille, Lexus library and a Mark Levinson audio system.
On entering THE LOFT, guests are greeted with bespoke touches such as a personal welcome and traditional warm Oshibori towels. They can relax with a wide array of digital newspapers in Lexus LS-like shiatsu massage chairs, enjoy the extra-sensory Grohe shower suites or take a refreshing nap in a bedroom with starlit ceiling, before savouring the fine catering which includes exclusive delights from a Neuhaus maître chocolatier.
THE LOFT at Brussels Airport draws on the award-winning INTERSECT BY LEXUS brand space in Tokyo. This unique airline lounge concept was inspired by Lexus luxury, design and the traditional Japanese Omotenashi hospitality, which centres on anticipating a guest’s needs even before they do.
Lexus Brand Ambassadors welcome guests in THE LOFT each day from 5 am till 9 pm. More information on THE LOFT by Brussels Airlines and Lexus can be found at: THE LOFT By Lexus | Lexus Europe.