SUPPORT HUB

When a crash is detected, the system collects data including the following: 

• Time and date of the event 
• Vehicle speed at the time of impact 
• Direction and severity of the impact 
• GPS location 

This data helps assess the accident and support further analysis. 

Yes—but with limitations. A single vehicle can be added to multiple Lexus Link+ accounts. However, only one account at a time can actively access Connected Services and personal vehicle data such as trip history, remote controls, and notifications.

If you want to switch the active account, you can do so through the Connected Services Centre –  This ensures that only the designated account has full access to the vehicle’s connected features.

Yes, you can use the same Lexus account for multiple vehicles.

Lexus allows you to add up to 10 vehicles to a single account. This means you can manage more than one Lexus car—such as checking vehicle status, using Remote Connect features, and accessing service history—all from the same login

Here are a few things to keep in mind:

• Each vehicle must be individually added, scanning the QR code or, if not supported, by entering the VIN (vehicle identification number)

Yes, Connected Services can be linked to multiple Lexus Link+ accounts, allowing different family members to access vehicle information and multimedia features. However, only one account can have active control at a time through the app—this means features like remote access, trip data, and notifications will only work through the account currently activated for the vehicle.

To share access:

• Each family member can create their own Lexus Link+ account.
• The primary user must activate Connected Services on their account.

If you want to switch the active account, you can do so through the Connected Services Centre section in the app

The account details are the same for the Lexus Link+ app and Customer Portal. On both platforms the password can be changed. 

To change your password go to the login screen and select 'Reset It'

Your Lexus Link+ app and Customer Portal account can be used on the vehicle's multimedia device. If you don’t have one, we recommend you download the Lexus Link+ app and create one from there.

You can also create an account via the online Customer Portal or create an account via the multimedia device itself. In case of the latter, you will still need to accept the Terms of Use within 14 days in the Customer Portal (option is only applicable for multimedia systems before MM21 generation)

Steps to take before selling your Lexus

• Cancel Connected Services Subscription

Open the Lexus Link+ app and cancel any active Connected Services linked to the vehicle.

• Remove the vehicle from your Lexus Link+ account
• Remove your User Profile from the Multimedia System
• On the vehicle’s in-vehicle multimedia unit, delete your personal profile to clear saved preferences and trip data.

Keep Your Lexus Link+ Account

• Do not delete your account—you can use it again if you purchase another Lexus in the future.
• Inform the new owner

Let the buyer know that the vehicle is equipped with Connected Services and that they can activate their own account to enjoy the features

Connected Services consists of the Lexus Link+ app and Multimedia. Each suite is host to its own set of features and must be activated separately.

A quick way to check if Connected Services is active, is to check if your last trip details are displayed on the home screen of the app.

If you are unsure whether your Connected Services are activated, first select the correct car from My Garage, then click on Connected Services Center. Then you will see all services available for the car and their activation status. Then, follow the flow to activate the Connected Services that are available for your vehicle.

To activate Lexus Online connect your smartphone with your car, using either Bluetooth or Wi-Fi tethering, then click on the Setup tab. From there click on the Online tab, then the Lexus Online tab, and choose an existing account. Then enter your Lexus Link+ credentials. 

Entering your details will start your 3 years of free service. You can check the expiration date of your Multimedia subscription via Customer Portal.

If you don’t have an existing account, you can directly create one in your car, by choosing the New Account option.

On vehicles equipped with Lexus Smart Connect, you can easily scan the QR code generated on the Head Unit with the Lexus Link+ app or alternately introduce it manually into the app. Then activate the smart services in the Connected Services centre on the Lexus Link+ app.  

For more information please see our How-to-guides. 

You're seeing the message "go to your dealer to do this verification manually" because the app has flagged a security issue during the physical access verification process. 

Here's what happened:

• You likely entered the wrong mileage three times while trying to verify your vehicle
• As a result, Lexus' system temporarily blocked remote activation to protect your personal data
• To proceed, you'll need to visit your Lexus dealer in person

Why this matters:

• Your dealer will verify your identity to ensure that no unauthorised person can access your vehicle or personal information
• This is part of Lexus's commitment to data privacy and customer protection

Once verified, the dealer can help unblock your account and activate the Connected Services you're trying to use

As this is a paid service, you must have a valid subscription to ensure that tracking is not interrupted.  

If the subscription expires or is cancelled, the tracking of the vehicle will stop, and the case will be closed. Rest assured, we will notify you to renew your subscription in advance. 

If your car is stolen in a country different from where it is registered, please consult the list of countries where this service is available. You can find this list in the Terms of Use within your Lexus Link+ app.

If the country from which your vehicle was stolen is not on that list, we regret to inform you that we are unable to assist in tracking the stolen vehicle. 

1. Lexus Customer Portal (Data Sharing Platform)

Through the Lexus Customer Portal, you can:

• View and download vehicle and home charger data such as trip history, fuel consumption, maintenance records, charging records and system alerts.
• Grant access to third parties like insurers, repair shops, or fleet managers.
• Monitor your vehicle’s performance and receive proactive service notifications.
• Please note that in order to use the Data Sharing Platform, you need to have a Customer Portal account.

This platform is designed to ensure transparency, ease of access, and compliance with the EU Data Act’s “access by design” requirements.

2. Vehicle Interface and On-Board Diagnostics (OBD) Port

Your vehicle is equipped with an OBD port, which allows:

• Direct access to real-time diagnostic data (e.g., engine performance, fault codes).
• Use of third-party OBD tools and apps to retrieve and analyze data independently.
• Support for independent service providers to perform diagnostics and repairs without relying on proprietary systems.

This ensures that you — or a service provider of your choice — can access essential vehicle data without restrictions.

3. Lexus Link+ App (Companion Mobile App)

The Lexus Link+ app offers a mobile-friendly way to:

• Access your vehicle and home charger data anytime, anywhere.
• Receive real-time alerts, track your driving behavior, and monitor vehicle health.

The app complements the customer portal and OBD interface, giving you full control over your data in a convenient and user-friendly format.

Through the Data Sharing Platform in the Lexus Customer Portal, you can grant access to third parties like insurers, repair shops, or fleet managers.

This platform is designed to ensure transparency, ease of access, and compliance with the EU Data Act’s “access by design” requirements.

• Vehicle Data: Data generated by the operation and performance of the vehicle, listed in the categories below.

Location data: 

• Geolocation information (e.g., geolocation of your vehicle (longitude and latitude), planned destination, journeys, direction of travel), at precise times;
• Journey information (e.g., recent destinations, favourite destinations).

Telematic data

• Driving behaviour (e.g., driving logs, driving speed, acceleration, and brake speed);
• Technical vehicle data (e.g., mileage, fuel consumption, warnings) and diagnostic data (e.g., system failures and warning lights);
• Home Charger Data: Data generated using home chargers, listed in the categories below.

Charging Session Data: Information about each charging session, including start and end times, duration, and energy consumed.

Energy Consumption Data: Detailed records of the amount of electricity used during charging, often broken down by time intervals.

• Charging Efficiency: Data on the efficiency of the charging process, including any losses that occur during charging.

Device Status: Real-time status updates of the home charger, such as operational status, error codes, and maintenance alerts.

• Related Service Data: Data representing your interactions with our services, including navigation history, vehicle and/or home charger control.
• Metadata: Data necessary to interpret the above categories, such as descriptions, timestamps. location and units of measurement.

The EU Data Act, grants significant rights to the users of connected products. These rights are designed to give you greater control, transparency, and flexibility over how your data is accessed and used.

More specifically:

1. Right to View and Receive Data

You have the right to access and receive the data generated by your connected product and its associated digital services. This includes:

Real-time and historical data such as location, fuel consumption, tyre pressure, engine diagnostics, and driving behaviour.

Both personal and non-personal data, depending on the context of use (e.g., individual driver vs. fleet operator).

Data must be provided in a structured, commonly used, and machine-readable format, free of charge.

This right ensures that you can understand what data is being collected and how it is used, and retrieve it for your own purposes — such as analysis, resale, or switching service providers.

2. Right to Share Data with Third Parties

You also have the right to instruct the vehicle manufacturer (or other data holders) to share your data with a third party of your choice. This could be:

• Independent repair shops or service providers for diagnostics and maintenance.
• Insurance companies for usage-based insurance policies.
• Fleet management platforms for logistics optimization.
• Digital service providers offering apps or tools that enhance your driving experience.

Manufacturers are legally obligated to make this data available to the third party you designate, under fair, reasonable, and non-discriminatory terms. This promotes competition and innovation, and prevents lock-in to a single service provider.

3. Transparency and Access by Design

Manufacturers must ensure that:

• You are clearly informed about what data is collected, how it is used, and your rights.
• Vehicles, home chargers and services are designed with “access by design”, meaning data must be easily and securely accessible to you and your chosen third parties.

Examples

Example 1: Independent Maintenance: You want to use a local garage instead of Lexus’s service center. You can request that your vehicle’s diagnostic and maintenance data be shared directly with the garage, enabling them to perform repairs without needing proprietary tools or data.

Example 2: Insurance: You opt for a usage-based insurance policy. You can authorize your insurer to receive driving behavior data (e.g., speed, braking patterns) directly from your vehicle to calculate a personalized premium.

Example 3: Fleet Management: As a fleet operator, you can access real-time data from all vehicles in your fleet and share it with a third-party logistics platform to optimize routes, monitor fuel efficiency, and schedule maintenance. 

Example 4: Energy Consumption optimization. A third-party energy management company can combine data from a connected home charger, with that of other connected enrgy consuming devices, and provide reports and suggestions  to optimize charging times, reduce electricity costs, and improve energy efficiency based on real-time grid conditions and user preferences.

To support transparency and compliance with the EU Data Act, Lexus provides a comprehensive data catalogue that outlines the types of data generated by connected vehicles and available for access or sharing.

You can find the full list of available data — including technical, usage, and diagnostic data — through the Toyota Data Sharing Platform, accessible at:

https://eda.toyota-europe.com/ (Opens in new window)

The catalogue contains:

Descriptions of each data type, including format, frequency, and source (e.g., GPS, sensors, ECUs). 

Categories of data, such as

• Vehicle health and diagnostics
• Driving behavior and usage
• Location and trip data
• Environmental and sensor data
• Home charger data

This catalogue helps users and third-party service providers understand what data is available,— ensuring fair, informed, and secure data use.

Yes, provided that the product user has raised a request. Examples:

• An insurer accesses driving behavior data to offer a pay-how-you-drive policy
• A fleet manager retrieves charging logs from home chargeres to optimize energy use
• A mobility app uses vehicle location and lock status to enable car sharing

Yes, provided that the product user has raised a request. Examples:

• An insurer accesses driving behavior data to offer a pay-how-you-drive policy
• A fleet manager retrieves charging logs from home chargeres to optimize energy use
• A mobility app uses vehicle location and lock status to enable car sharing

You can access vehicle or home charger data (on behalf of the product user) :

Indicative examples:

• Perform remote diagnostics before a service appointment
• Offer predictive maintenance (e.g., alerting when vehicle components are worn)
• Provide charging support (e.g., program home chargers to initiate charging when tarriffs are low)

The EU Data Act (Regulation (EU) 2023/2854) is a regulation that ensures fair access to and use of data generated by connected products and related services. In the automotive context, this includes:

• Connected vehicles (cars, vans, trucks with telematics capabilities)
• Smart home chargers (EV charging stations)
• Related services like mobile apps for remote vehicle control or charging management

Via:

• APIs (e.g., RESTful APIs for real-time vehicle telemetry)
• The Data sharing platform. You can access the platform via https://eda.toyota-europe.com/ (Opens in new window)
• Standard formats (e.g., JSON, CSV)

Toyota Motor Europe (TME) ensures that data protected through robust technical and organizational safeguards, in compliance with legal and regulatory requirements.

• Security Governance: Company-wide policies and dedicated teams manage and oversee information security and privacy.
• Vulnerability & Patch Management: Regular updates and third-party assessments to identify and fix security weaknesses.
• System & Network Security: Use of encryption, antivirus, access controls, and monitoring to protect IT infrastructure.
• Cloud & Vehicle Security: Specialized controls for cloud environments and vehicle systems, aligned with international standards (e.g., ISO 21434, UNR155).
• Incident Response: Structured processes to detect, report, and respond to security and privacy incidents.
• Data Privacy Compliance: Adherence to GDPR, including data subject rights and vendor compliance checks.
• Training & Awareness: Ongoing education for employees on data protection responsibilities.
• Confidentiality & Access Control: Strict rules for handling sensitive information and limiting access based on roles.
• Risk Management: Regular assessments and mitigation planning for data protection risks.

If you want to permanently stop Connected Services on the LexusLink+ app, first select the specific car from My Garage, then click on Connected Services Center. Follow the flow to deactivate the services. 

For more information please see our How-to-guides. 

In the Lexus Link+ app, first select your car from My Garage, then click on Connected Services Center. Then follow the flow to activate the Connected Services that are available for your vehicle.

In case one or more connected cars in My Garage have not yet been activated, you will be prompted with a welcome screen to activate Connected Services each time you log into the app. If you skip this step, you can still activate it at a later stage by following the steps above. 

For more information please see our How-to-guides. 

Note: within the activation process you will need to accept the Terms of Use and acknowledge the Privacy Notice.

To download a video clip, plug a USB into the vehicle’s USB port and choose from the following options:

All in one: 

Select the video clip from your library and choose export. The thumbnail shows which view will be exported. Go to the Continuous Recording Library if you want to export both the front and rear cameras for the same recording.

One by one: 

Export the video clip using the three dots on the replay screen.

Automatic: With a USB is always plugged in. Go to Settings and enable automatic export so that it is always exported to your external storage.

Once exported on your USB, a folder named " DRIVE_REC_MANUAL " will be created. In the folder, each video clip will be named as following: 

Year+Month+Day+Hours+Minutes+Secondes_OOO_NumberOfFiles

The first two symbols of [OOO] describe the type of recording: DC stands for Continuous Recording, DU stands for User trigger, and DG stands for Incident trigger. The latest one is the kind of camera: F stands for Front, B stands for Back, and S stands for Peripheral View Monitor. 

For example: 250822142226_DGF_1

This file has been recorded on the 22nd of August 2025, at 14:22:26. It is an incident recorded from the front camera of the vehicle, and is the first video exported.

Your Performance Score shows how efficiently and smoothly you drive, based on data collected from your vehicle during each trip.

It’s calculated as a weighted average of your trip scores, considering the total distance driven per trip. The overall score focuses on two main aspects: acceleration and braking.

• Gentle acceleration helps reduce consumption and vehicle wear
• Gentle braking helps you stay safe by keeping distance and anticipating obstacles

The service also provides a detailed score breakdown of your driving behaviour for each trip and monthly period. This includes metrics like acceleration, braking, and constant speed, when available, showing you how consistently you maintained your speed. If most of your driving happens in city conditions, your average speed may be too low for a constant speed score to appear.

The Performance Score and its details aim to help you understand your driving habits and suggest small changes that could improve efficiency and boost your vehicle's overall performance over time

A trip may be missing from Driving Analytics, Hybrid or EV Coaching for several reasons:

• Connected Services not activated: Make sure the Standard Services are activated in the Connected Services Centre - My Garage in the App.
• Profile not linked: Link your profile to the Multimedia system (the head unit) in your vehicle so trip data is recorded in your App.
• Privacy Mode enabled: At the end of the trip, if your vehicle location sharing is disabled, then your trip data will not be saved. If you want to see trip data, please ensure that the location sharing is enabled. You can refer to Privacy Mode section (MyGarage) in the app to check the status of location data sharing. To find out more, refer to questions about Privacy mode under category "Account".
• No Trips Yet: Driving Analytics becomes available after your first recorded trip.
• Short Trips: Very short journeys (approximately less than 50 meters and 10 seconds) may not be saved to avoid clutter in the App.
• GPS signal Issues: Trips may not record correctly if you park in areas with limited or absence of coverage of GPS signals (for example, underground parking). They may appear later once the signal improves.
• Data Sync Delay: Trip data may take a few hours to appear.
• System Maintenance: Temporary outages or updates may affect trip recording.

If trips are still missing, please go to the Contact Us or App Support sections of the app.

Driving Analytics, Hybrid or EV Coaching is a service designed to help you understand and refine your driving style. Using sensor data from your connected vehicle, including acceleration, braking, and constant speed, it generates a trip score ranging from 0 to 100, reflecting how smoothly and efficiently you drive.

Please note that the accuracy of the data used in these services should be read as indicative of magnitude rather than exact figures.

In addition to scoring your trips, the service provides you with trip summary data to give you a comprehensive view of your driving habits.

Driving Analytics, Hybrid or EV Coaching is available for individual trips as well as in a cumulative monthly overview. In the monthly overview, you can also access a graph displaying your daily driving analytics throughout the month.

Please note that the accuracy of the data used in this service should be read as indicative of magnitude rather than exact figures.

What’s the difference between the 3 services?

Each of these features provides personalised insights to help you make the most of your vehicle's performance and driving experience:

• Driving Analytics is available for all connected vehicles
• Hybrid Coaching is designed for hybrid vehicles
• EV Coaching is tailored for fully electric vehicles

Trip data may appear inaccurate for a few reasons:

• Privacy Mode partially enabled: During a trip, if your vehicle location sharing is disabled for certain parts of the trip, then your trip data and route details may get skewed, resulting in inaccurate trip data visible in the app. When the vehicle location is unavailable during a trip, our systems create route data based on available maps and optimized routes for selected destinations, which may not be the actual route travelled. To find out more, refer to questions about Privacy mode under category "Account".
• Poor GPS signal: Driving through tunnels, underground parking, or areas with poor GPS coverage can interrupt trip logging
• Missing constant speed data: If most of your driving is in the city, your average speed may be too low, which may prevent constant speed score to be displayed.

If the issue persists, please go to the Contact Us or App Support sections of the app.

If you are unable to start a charging session, please consider the following recommendations:

• Check through the app whether the charge point is available or out of order
• For app authentication, please first verify whether the charging station supports authentication through the app or QR code. You can find this by clicking on the charging station in your app. If it does, use the "Start" button in the app instead of scanning the QR code on the charging station.
• In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.

If the issue persists, reach out to the customer service hotline for the Lexus Charging Network, located under the "Contact Support" section on the Lexus Charging Network portal https://www.lexus-charging-network.eu (Opens in new window).

It is currently not possible to reserve a charger at a charging station.

You can check availability of chargers in the desired charging station directly in the Lexus Link+ app.

You can use your Lexus Charging Network RFID card to unlock the charging station. 

Make sure to check in advance if the charging point accepts RFID cards for authentication. Detailed information for each charging station can be found in the map section at https://www.lexus-charging-network.eu (Opens in new window) .

You can charge your car all over Europe. The charging network counts over 950 000 charging stations, and is expanding daily.

In the Lexus Link+ application you can easily find a list of charging stations around you. You can see the availability of the chargers, filter on the needed socket and get directions to the charging stations.

Your charging costs depend on the provider of the charging station where you are charging. Additionally, based on the chosen tariff, your price per charging session will be different because you can benefit a certain reduction apart from the chosen tariff.

For more information, please consult the tariff information (https://www.lexus-charging-network.eu/). Please also consult the charging stations for additional costs (e.g. parking fee).

Connect & Drive is a bundle of connected services enhancing convenience by keeping aware of fixed and mobile speed-cameras, accessing embedded Spotify, interacting with the Intelligent Agent for a wide range of prompts from flight status to stocks price. 

Connect & Drive includes : Music streaming (Spotify) service, Intelligent Agent, Remote controls, smart navigation (speedcameras). Learn more and subscribe via the Lexus Link+ app. Vehicles with LexusConnect Multimedia are eligible to Connect & Drive

Yes. RFID cards are linked to the charger, not the individual account.

If you both use the same charger, you only need to add the RFID card once.

Lexus HomeCharge is a home charging solution that makes charging your Makes charging your Lexus BEV and PHEV simple and convenient. The sleek charger is fully integrated with the Lexus Link+ app and your Lexus, putting you in control wherever you are. It allows you to do everything that you would expect from a connected charger: manage users, remote charging, track your charging sessions, and more. It also allows you to smart charge: target a specific Vehicle State of Charge, set a charging schedule that dynamically* follows the daily energy tariffs of your location or schedule charging for off-peak hours, allowing you to reduce your energy costs.

*Subject to availability in your country and your energy contract.

The app allows you to select from three different tariff options:

• Dynamic: An hourly rate for your energy consumption.
• Off-Peak: Two rates for your energy consumption depending on the time of day.
• Flat: A single rate for your energy consumption.

Our Smart Charging solution optimises charging schedules for Dynamic and Off-peak tariffs. However, a fixed flat energy tariff offers no advantages for shifting your charging times.

Therefore, an Off-Peak or even Dynamic energy contract is advisable for EV drivers charging at home. These contracts could significantly reduce charging costs when paired with our Smart Charging solution.

Lexus Smart Connect vehicles are vehicles equipped with Lexus Smart Connect Multimedia. This device supports additional connectivity features that offer greater comfort and control (e.g., lock/unlock doors, switch on hazard lights, remote climate control, etc.).

Discover more via the Lexus Link+ app and the online Connectivity match.

Lexus Smart Connect supports additional connectivity features that bring additional levels of comfort and control (e.g. lock/unlock doors, switch on hazard lights, remote climate control,...).

Discover more via the Lexus Link+ app and the online Connectivity match.

In personal vehicles, the Primary profile has full control, including factory reset, profile deletion rights and Drive Recorder settings (refer to Drive Recorder subscription based feature FAQ). 

Secondary profiles have limited control and cannot delete Primary profiles or perform factory resets.

You can postpone the Over-The-Air (OTA) update, and you will receive a reminder 7 days later. You can also install the OTA update at any time by accessing the multimedia settings in your vehicle and triggering the installation manually. 

NOTE: It is recommended to install the OTA update as soon as it becomes available, as it may include new features and improvements for existing ones.

Once the OTA becomes available you'll receive a notification via your Lexus Link+ App as well as on your in-car Multimedia screen. 

NOTE: Once requested, the actual update can only be done from the vehicle. To receive the notification in the app, you must subscribe to Standard Services. 

To protect your privacy an initial consent is required in your Lexus Link+ App or in-car multimedia system's settings to receive OTA notifications.

To estimate your charging cost:

1. Search for a charging station on the map
2. Choose your preferred station to view all the location details. 
3. Tap “Cost Estimation”
4. Input the starting and target battery levels, then tap Calculate to view the estimated cost.

No, this is an estimate. Actual costs might vary slightly due to real-time station pricing, charging speed, session duration, and other factors such as battery age and temperature. 

The estimated cost is based on the latest pricing data provided by each charging point operator. While this information is generally up to date, the final cost could vary slightly because of real-time variations or additional charges that may not be immediately reflected.

Here is an itemised list of what may be included:

• Starting Fee – a fixed amount billed per charging session
• Time-based Fee – billed according to the charging duration (per unit of time)
• Energy-based Fee – billed by the amount of energy used (kWh), which may vary by time of day
• Blocking Fee – billed if you exceed the maximum allowed charging time at that location

Note: Not all charging points apply a starting or blocking fee - these fees will only appear in the breakdown if the operator charges them.

1. Subscribe to Connect & Secure bundle in the Lexus Link+ app
2. Create a 6-digit code on Lexus Link+ app
3. Activate Remote Immobiliser manually in the Lexus Link+ app or set it to auto mode to engage it automatically
4. Deactivate Remote Immobiliser manually in the Lexus Link+ or via the multimedia screen with your 6-digit code

1. Manually from the app:

Once the status has loaded on the Remote Immobiliser page, the engine will appear as locked. Biometric authentication will then be required to unlock the engine via the app. Ensure the vehicle has network coverage. If the command is successfully received, the engine will be unlocked. If the code is forgotten, the engine can still be unlocked remotely.

2. From the in-car multimedia system:

Press the brake pedal and push the start button of your car. Enter the 6-digit code created in the mobile app on the multimedia screen. You have up to 10 attempts to enter the correct code before the screen is locked. The code is stored locally in the vehicle, so no network connection is required.

To lock the engine, please ensure the following conditions are met:

• You have an active subscription to Connect & Secure bundle
• The onboarding process is complete
• Biometric authentication is enabled
• All vehicle doors are locked
• The vehicle has network coverage 

There are three ways to recover a forgotten code:

1. Unlock the engine manually from the app using biometric authentification (vehicle network required)​. 
2. Create a new code from the 'Change code' section of the app (vehicle network required)​
3. Retrieve the 6-digit code from the app's 'View code' section and add it on the in-car multimedia screen when asked for (vehicle can be offline).

This feature is available on selected models. If you have the Lexus Link+ app installed on your  smartphone and have enabled push notification, you will be notified (5-10 min* after the end of your trip) about: 

• window(s) open
• door(s) unlocked
• doors open
• boot open
• hazard lights on
• hood open
• sunroof open  
• headlights on
• warning lights
• rear seat reminder

Not every vehicle are capable of sending those push notifications. Please verify your vehicle capabilities with your retailer.

Push notification will also be listed indefinitely in the Notification tab at the bottom of the app screen.

Yes, on selected models you can see the status of the vehicle’s doors, windows, boot and lights. 

To check the status go to the Home page. Click on the Vehicle Status button.

For more details about function availability by model please get in contact with an Authorized Retailer or check the information on our local Lexus website.

Yes, on selected models, you can remotely lock or unlock them via the app. The lock/unlock buttons are found on the Remote Control card.

Please note that you will not be able to:

• Lock the car if any of the doors are open and/or if the smart key is inside the car (and the car can detect it)
• Unlock the car if the Car Alarm is set or if the car was manually locked with the physical key

For more details on function availability by model, please get in touch with an Authorised Retailer or check the information on our local Lexus website.

Yes, selected models can be located in a crowded parking by remotely switching on the vehicle's hazard lights. 

In the Lexus Link+ app, go to the Remote Control card. By clicking on Hazard Lights you can activate the vehicle's hazard lights, enabling you to easily find your car.

The hazard lights are activated for a duration of 60 seconds. After 60 seconds you can activate the Hazard Lights feature again. 

For more details about function availability by model please get in contact with an Authorized Dealer or check the information on our local Lexus website.

Most of our  vehicles from 2019 onward support Apple CarPlay and Android Auto, allowing seamless access to your favorite apps directly on the car’s in-vehicle multimedia screen.

Supported Apps

• Navigation: Google Maps, Waze, Apple Maps
• Music & Audio: Spotify, Apple Music, Audible, YouTube Music
• Communication: WhatsApp, Messages, Phone, Calendar
• Voice Assistants: Siri and Google Assistant for hands-free control

How to Connect

• Wired Connection: Plug your smartphone into the vehicle’s USB port. The system will automatically launch Apple CarPlay or Android Auto

Wireless Connection:

• Android Auto: Supported on devices running Android 11 or newer
• Apple CarPlay: Wireless support available on many 2023+ Lexus models

Compatibility Notes

• If your Android device runs Android 9 or older, you will need to install the Android Auto app manually.
• Wireless functionality may vary by model and region. Check your vehicle’s specifications or consult your dealer

Reference

You can view the full list of vehicles that support Apple CarPlay on Apple’s official site

https://www.apple.com/ios/carplay/available-models/ (Opens in new window)

You can check the expiration date of your Map Care and Lexus Link+ Multimedia services subscription in two ways:

• Mobile App: If you have a Smart + Connected subscription, it is valid for upto 4 years. The expiration date is visible directly in the Lexus Link+ mobile app in Connected Service Centre
• Multimedia Screen: On your vehicle’s multimedia system, go to:

Settings → Navigation → Map Data → Map Data Info.

For Lexus Smart Connect (MM21) systems, map updates are released twice a year (Autumn and Spring). Even if you continue using older maps, you will not notice major differences, so you can enjoy the service for a long time

You canot purchase services from Multimedia, You can only purchase services via the Lexus Link+ application

Customers receive 4 years of free services for Map Care (2 map updates/year) and online Services (Weather, Parking, Traffic, Fuel prices). After this free period, you can purchase /renew your subscriptions as required.

Available on selected models, Remote Climate can be remotely activated via the Lexus Link+ app to help cool/warm the interior of the vehicle to a comfortable level. 

From the Remote Control section you will be able to start Remote Climate for a period of 20 minutes (2 times 20 minutes on some vehicles). When Remote Climate is activated, the Lexus Link+ app indicates how much time is left until it automatically switches off.

On some vehicles keep in mind that when activating Basic Remote Climate, the car's engine will also start. As such, all auxiliary settings used during the last trip (before engine was switched off) will be turned on (e.g., temperature setting, seat heater, radio, etc...).  

On selected vehicles, Remote climate will have more advanced functionalities. This inculdes:

• Remotely controlling seats ventilation, heating seats, heated steering wheel and defrost
• Schedule Remote climate: conveniently decide in advance when the car interior must be cooled down or warmed up.

Please note, Basic Remote Climate on combustion engine and hybrids is not available in Austria and Germany due to legal restrictions. Battery Electric Vehicles and Plug-In Electric Vehicles do have Remote Climate availability in Austria and Germany.

Battery Electric Vehicles and Plug In Electric Vehicles will require at least 20% or 30% battery level to be able to operate the Air Conditioning. 

If the exterior temperature is below -10°C, Remote Climate will not operate on Plug-in Electric Vehicles.

For more details about function availability by model, please contact an Authorized Dealer or check the information on our local Lexus website.

You can use it straightaway if the account of the previous owner is still active in the multimedia unit and you may continue to use it during the free subscription period. But we always recommend that customers logout and create their own account so that you have full control of your subscriptions. This can be done via:

1. the Lexus Link+ app on your mobile device - first register and then login to your vehicle
2. the Online menu in the vehicle's multimedia system - you will need to accept the Terms of Use within 14 days via the Customer Portal/Personal Site (option is only applicable for Multimedia Systems before MM21 generation)
3. the Customer Portal - once your account has been created via the web portal you can log into the multimedia with your credentials

Different scenario may cause your Remote services not to work. Let's try to list the most frequent ones:

• Your vehicle may not support some or all the remote services. Please contact your retailer to find out.
• You may not have subscribed to the remote services.
• If you have not used your car for more than 9 days then your car might have gone into sleep mode to protect its battery life.

Please go to your car and start the engine.

• Please verify that all preconditions are met: all doors closed, hood closed, smart key not inside the vehicle
• You have a Plugin hybrid vehicle or Battery Electric Vehicle and Remote Climate won't start? Your EV battery might be below 30% or 20% (depending on the model) in that case please charge your battery.
• You have a plugin hybrid vehicle and remote climate won't start? If the outside temperature is below -10°C remote climate won’t operate.

You will receive notification on the screen of your in-car multimedia system 30 days before the free 4-year period ends.

In the Lexus Link+ app, you can renew services once they expire. When renewing our Service Pack, you can choose between 1 month, 1 year, or 4 years*. Check the Lexus Link+ app for the latest prices.

Lexus Smart Connect Multimedia includes several online navigation services, providing useful real-time information, e.g. Traffic Info and Speed Cam Alerts.

These features require an internet connection to function. If you don't have a connected device, you will need to connect your mobile device by sharing your Wi-Fi or Bluetooth tethering to any Wi-Fi device/network in the car.  

Every new Lexus comes with 3 years* of free map updates (Map Care subscription) for the navigation system as well as other services, including:

• Real-Time Traffic
• Coyote (where available) or Cyclops speed camera alert
• Google Street View (where available)
• Points of Interest
• Fuel
• Parking
• Weather

For more information please see our How-to-guides. 

*If your car is equipped with MM21, a 4 year period is applicable

If your vehicle supports this functionality, you can plan a route or send a destination directly from your app.

To send a destination via Send To Car, simply select any Point of Interest (POI) on the map in the app. Depending on your vehicle’s multimedia system, you may see a Send to Car option directly, or a Route button followed by a “Send” option once the route is planned.

Make sure you’re logged into your multimedia system in the vehicle to receive the trip. Sent destinations will appear in the navigation section of your multimedia in car, ready to be started.

Please note that this feature requires an active subscription, and it is not available on all multimedia systems.

Go to the menu of your in-vehicle multimedia system and go to the "e-Store’s In Car" section (you need an online connection and have to be logged in). Select the Coyote app and choose install. A pop-up will appear when Coyote is installed. When you open it, select OK to start it automatically. Coyote will then always show under Apps.

For more information please see our How-to-guide. 

Please note that:

• Coyote is not available for vehicles equipped with Smart Connect
• Coyote can only be used after you’ve driven 200km in your car
• Users in France, Belgium & Luxembourg get Coyote for free within their Map Care period (first 3 years after driving 200km) 
• In all other countries, customers can purchase a Coyote subscription through the E-Store via the Customer Portal

In the Lexus Link+ app, select your car from My Garage, click on Connected Services Centre. Follow the instructions to activate the Smart Services that are available for your vehicle. Once connected, your 4-year trial for navigation online services will begin.

After the trial period ended, you can still benefit from online (cloud) navigation by subscribing to the smart car bundle.

For more information please see our "How-to-guide". 

Most Lexus models currently on sale include online navigation services, such as:

• Real-Time Traffic
• Speed camera alert
• Google Street View (where available)
• Points of Interest
• Fuel prices 
• Parking
• Weather

(Availability of these services depends on model & grade. Please check with your retailer/Connectivity Match to confirm which ones are available for your vehicle.)

Some Lexus come with a navigation system embedded in the multimedia. This means that a map is available without an internet connection. Some vehicles do not have an embedded navigation. In both cases, there is a possibility to get Cloud Navigation via a subscription in the LexusLink+ app. With Cloud Navigation you can benefit from real-time traffic information like roadworks, accident, fuel/charging station information, parking prices.

Please note that not all vehicles are eligible to Cloud Navigation.

Unlock and Lock functions of Smart Digital Key work when your car is equipped with an after market immobilizer.

The Engine Start function of Smart Digital Key doesn't work when your car is equipped with an after market immobilizer.

In case you want to use Smart Digital Key in combination with your after market immobilizer, please make sure you carry your immobilizer transponder with you.

Smart Digital Key has 3 levels of proximity detection: 

1. Within 10m of the car the Smart Digital key is detected and Remote unlock/lock is available.
2. Within 3m of the car the Smart Digital key is detected and Passive unlock/lock* is available.
3. When the Smart Digital Key is detected within the vehicle, Engine start is available.

*NOTE: Touching the door handle is required to unlock and lock your vehicle.

If you feel that the Digital Key is not detected well enough while outside or inside the vehicle, it is possible to customize the range of detection of the key. ​

1)  Press ‘Digital Key Settings’ on the Lexus Link+ app home screen. 

2) Press on "Customise Range"

The Digital Key already has settings from the factory that should suit most drivers. What could impact the detection is how you carry your smartphone - Is it in a back pocket? In a purse? Or just carried in your hand?​

3) Choose between three different sensitivity levels depending on your personal preferences and press on "Save".​

4)  A successful sensitivity update message will be displayed.

Please consult the 'How-to' material for more detailed information.

Once the Smart Digital Key is setup, you can delete it from the vehicle's multimedia system

1) On the Multimedia main dashboard, go to the setting icon, then scroll down and  tap on “Info & security”.​

From here, you will be able to see in the Digital Key settings, if Digital Key is active.

2) Tap on “Remove digital Keys”, this will initiate the removal process.

3) You must confirm your intention to remove your Digital Key and place your key fob on the Start button.

4)  A successful deactivation will display a ‘Digital Key Deactivated’ message.

Please consult the 'How-to' material for more detailed information.

An invitation for a shared Digital Key will be received in the form of an SMS, with a link to the Lexus Link+ app. 

1. Press the link within in the SMS. 
2. The Lexus Link+ app will open and prompt to ‘Accept’ or ‘Decline’ the Digital Key invitation*.
3. Press ‘Accept’ to receive the shared Digital Key.
4. Enable Bluetooth and Biometrics verification in your smartphone. This step will be skipped if Bluetooth and Biometrics verification were enabled in the past.
5. Verify your smartphone number by entering the 6 digit code received via SMS. This step will be skipped if the smartphone number was verified in the past.
6. Please enable only one data connection, WiFi or Mobile, prior to the next step.
7. Allow your smartphone to download the Digital Key. 
8. A successful setup will display ‘Digital Key setup is complete’.

*NOTE: New Lexus Link+ app users must complete the registration process to create an account prior to accepting a Digital Key invitation.

To get started with the Digital Key deactivation, please have the physical key and access to the vehicle.

1. Press ‘Digital Key Settings’ on the Lexus Link+ app home screen. 
2. Press ‘Deactivate Digital Key’ and confirm 'Deactivate'.
3. Review the information provided in the Lexus Link+ app on the deactivation process.
4. A successful deactivation will display a ‘Digital Key Deactivated’ message.

Please consult the 'How-to' material for more detailed information.

Register an account via the Lexus Link+ app to begin your Digital Key setup*. Ensure you have active Standard Connectivity with Smart Digital Key Trial/subscription. 

Follow the steps in the Lexus Link+ app to set up the Smart Digital Key on your smartphone and your vehicle. Test the unlock, start, and lock functions to confirm that the setup process was successful.

You can review your vehicle’s features and capabilities from within the Lexus Link+ app or consult your Local authorized retailer for more information

If your vehicle is equipped with Smart Digital Key, the feature will be available as a service in your Lexus Link+ app. 

Please note that feature availability may vary among vehicle models, grades and according to market availability. Please consult your local Lexus dealer for additionnal information.

i) Remove invited driver* access by Smart Digital Key Owner:

1. Press ‘Digital Key Settings’ on the Lexus Link+ app home scree
2. Get close to your vehicle
3. Swipe left over the name of the invited driver you would like to remove, and press the bin icon
4. Confirm 'Remove'

You and the invited driver will then receive a notification regarding the Digital Key removal.

*NOTE: If the Invited Driver is driving while their access is removed, the vehicle will not stop. Invited driver access removal becames effective once the vehicle is switched off.

ii) Remove invited driver access by Smart Digital Key invited driver:

1.    Press ‘Digital Key Settings’ on the LexusLink+ app home screen. 
2.    Press ‘Remove Digital Key’ and confirm 'Remove'

You and the Owner will receive a notification regarding the Digital Key removal.

Please consult the 'How-to' material for more detailed information.

To get started with the Digital Key setup, please have the physical key and access to the vehicle.

1. In the Lexus Link+ app, ensure a trial or paid subscription to Smart Digital Key is active and Standard connectivity is operative.
2. Press ‘Set Up My Digital Key’ on the Lexus Link+ app home screen.
3. Enable Bluetooth and Biometrics verification in your smartphone. This step will be skipped if Bluetooth and Biometrics verification were enabled in the past.
4. Verify your smartphone number by entering the 6 digit code received via SMS. This step will be skipped if the smartphone number was verified in the past.
5. Please enable only one data connection, WiFi or Mobile, prior to the next step.
6. Allow your smartphone to download the Digital Key.
7. Review the information provided in the Lexus Link+ app on the pairing process.
8. With the vehicle ignition on, place physical key over the ‘Start’ button and wait for two beeps.
9. Allow the Lexus app to access your Bluetooth and press ‘Pair’.
10. Allow the connection to complete.
11. A successful setup will display a ‘Digital Key setup complete’ message.

Please consult the 'How-to' material for more detailed information.

Ensure a trial or paid subscription to Smart Digital Key is active.

1. Press ‘Digital Key Settings’ on the Lexus Link+ app home screen. You can share up to 4 Digital Keys using the  Lexus Link+ app.
2. Press ‘Share Digital Key’.
3. Input the new user’s first name, last name, and phone number or add it from the smartphone contacts.
4. Press ‘Share’ and confirm ‘Share Key’.

You will receive a notification regarding the response to the Digital Key invitation. At any time, you may remove the shared Digital Key access.

Please consult the 'How-to' material for more detailed information.

Install the Lexus Link+ app on your new smartphone and sign in with your existing account. 

You will see that on the Lexus Link+ app home page the ‘Digital Key Settings’ button is now replaced by ‘Set Up My Digital Key’.

Press ‘Set Up My Digital Key’ and follow the same steps as you followed to setup your Smart Digital Key for first time.

NOTE: In order to transfer your Smart Digital Key to a new smartphone you cannot disable Smart Digital Key from your previous smartphone and your Smart Digital Key Trial or subscription must be active.

'Once the digital key is connected to your smartphone, it can't be used by anyone else or tampered with. The car's system makes sure that the key is strongly tied to your phone and can't be stolen or intercepted

BLE communication technology used for Smart Digital Key is more modern and therefore more robust against theft  than a classic physical key:

•  Encrypted communication for a secure connection.
•  One-time Keys used to protect each communication exchange.

Smart Digital Key provides two unlock/lock methods:

i)  Remote unlock/lock --> Available when the Smartphone is within a 10m range.

Press on the 'unlock' or 'lock' icons on the Lexus Link+ app home page.

ii)  Passive unlock/lock* --> Available when the Smartphone is within a 3m range.

Touch the door handle to unlock and lock your vehicle.

*NOTE: Locking your vehicle is not possible if the phone is left inside, an acoustic signal notifies you about it.

If you want to intentionally leave your phone inside your car and the Smart Digital key is active, please make sure you carry your physical Key and you disconnect your smartphone's Bluetooth before locking your vehicle.

It might be that your Smart Digital Key is not in range, signal strength is not strong enough to allow remote unlock/lock or that the Bluetooth of your smartphone is switched off. 

To check it's working:

1. Go to your smartphone settings and verify that your Bluetooth is ON.
2. Take your smartphone out of your pocket or bag, and touch the door handle with it and see if it unlocks or locks your vehicle.

Smart Digital Key is not in range or signal strength is not enough to allow remote unlock/lock. 

Position your smartphone on the centre console box or wireless charger.

Claiming vehicle entitelment, as a Smart Digital Key invited driver, will deactivate Smart Digital Key and remove all Digital Keys (Owner and Shared) !!

If you do it by mistake or intentionally, you will have to follow the setup process to re-activate your Smart Digital Key.  

You can use your smartphone as a key to access and drive  your vehicle. Certain vehicle models are equipped with the Smart Digital Key feature, (please Consult your Local authorized retailer for more information) which allows you to register the feature through the smartphone’s Bluetooth using the Lexus Link+ app.

A smartphone set up for Smart Digital Key, with Bluetooth enabled and the Lexus Link+ app open or running in the background, is recognized and connected to the vehicle when you are  close  to it. This allows for unlocking, starting, and locking the vehicle remotely with your smartphone or by just touching the door handle

Note: Please have the Smart Key/Physical Key or Key Card as a backup for vehicle access.

Smart Digital Key requires an active trial/subscription to Lexus Smart Digital Key .

The Smart Digital Key is supported on: 

1) iOS devices with version 15.0 or higher.

2) Android devices with version 12 or higher 

The Smart Digital Key is NOT supported on:

1) Devices from the brand Huawei (Huawei launched their ownHarmonyOS operating system in June 2021).

2) Devices without biometric strong authentication : 

   - Samsung Galaxy (A.10, 20 and 30)

   - LG K. (20, 30 and 40)

   - Moto E. (6 and 7)

   - Nokia (1.3 and 2.3)

Prior to selling your vehicle, please delete your Digital Key+ profile to ensure that all Digital Keys are automatically removed. 

1. Using your wallet to delete all keys
2. Using your app to delete all keys
3. Going to your car and removing all keys via the multimedia system
4. Cancelling your Smart Digital key + subscription or removing the vehicle from your profile

Yes, the owner can delete a shared key via the wallet.  

1. Open your wallet (Google or Apple).  
2. Select the friend or family member you wish to remove and tap the trash can icon.  
3. You will need to authenticate the request to remove Digital Key access.

You can use the Lexus Smart Digital Key+ on your Apple Watch and Pixel Watch 3. 

The Digital Key+ is compatible with Apple Watch Series 5 or later, Apple Watch SE, provided it has the latest version of WatchOS, and with Pixel Watch 3.

To start using Smart Digital Key+, you’ll need to:

1. Download the LexusLink+ app and create an account
2. Add your vehicle to your account
3. Activate Connected Services and enrol in Smart Digital Key+

(You’ll receive your Digital Key passcode and setup link by email and SMS.)

1. Open your Wallet (Google or Apple)  
2. Select your Digital Key
3. Tap on Details
4. Select Disable Passive entry

Via your digital wallet: 

Select your Digital Key from the wallet and tap the More button. Tap on delete/remove key and then confirm. 

Via the app:

Go to Digital Key section and delete key

Via the vehicle:

Go through the settings on the in-car multimedia system to remove all keys.

Via subscription:

Cancelling Smart Digital Key+ subscription or removing your car from your profile will also remove it.

You can share a Digital Key between iPhone and Android devices, allowing access to your car through a digital wallet (Apple Wallet, Google Wallet, and Samsung Wallet). To share your car key, select it, tap "Invite," and follow the instructions. If you don't see the invite option, tap the 'More' You can share a Digital Key between iPhone and Android devices, allowing access to your car through a digital wallet (Apple Wallet, Google Wallet, and Samsung Wallet). To share Digital Key, select it, tap "Invite," and follow the instructions. If you don't see the invite option, tap the 'More' button and proceed with the previous steps.

You can use any messaging app to share your Digital Key, ensuring a smooth user experience regardless of your preferred app or phone operating system.button and proceed with the previous steps.

You can use any messaging app to share your Digital Key, ensuring a smooth user experience regardless of your preferred app or phone operating system.

Using NFC (Near Field Communication):

Add a Smart Digital Key+ to your Wallet, then hold your phone or smartwatch near the door handle to unlock it. It's straightforward, convenient, and maintains your privacy.

Usage UWB (Ultra Wide Band):

Add a Smart Digital Key+ to your Wallet. Then, without removing your iPhone from your bag or pocket, simply approach your vehicle or grasp the door handle to unlock it. It's quick, convenient, and private.

1. Quicker access; no physical key or app required
2. Easily share and remove access remotely - with up to 6 family members and friends
3. Unlock, drive, and lock your vehicle without taking your phone out of your pocket
4. Lost your phone? Retrieve your Digital Key by logging into your account

1. Your vehicle must support Smart Digital Key+
2. Connected Services must be active, with an active Digital Key subscription (free trial or renewed)
3. Your smartphone must be compatible and support both NFC and UWB technologies

You can deactivate the owner Digital Key using the in-car multimedia system of your vehicle. To do this, you will need to enter the vehicle with the actual key fob or NFC card.

Alternatively, your car key in Wallet can be suspended/removed remotely in the Apple Find My app or Google Find My Device app.

To complete the process, you will need to access your vehicle. 

Then, using your Lexus Link+ app, go to Owner key transfer. 

The Owner key will then be erased from the previous phone and you will then be prompted to follow the setup steps on the new phone to create a new Owner key.

As an owner, you can decide the type of control you want to provide to your guests (shared key). 

1. Unlock & drive : Allows the guest user to unlock, lock, and drive the car.
2. Allows the user to unlock, lock, start and drive the car with restrictions. See owner's manual for details

The Smart Digital Key+ is supported on: 

1) iOS devices with version 15.0 or higher:

iPhone XS or later, or iPhone  SE (2nd generation), with the latest version of iOS, or Apple Watch Series 5 or later, or Apple Watch SE, with the latest version of WatchOS.

2) Android devices with version 12 or higher*: 

Google Pixel

• Pixel 6 and later, including Pixel Fold, Pixel 8 Pro, and Pixel Watch 3.

Samsung

• Galaxy S21 and later.

*The Smart Digital Key is NOT supported on devices from the brand Huawei (Huawei launched their own HarmonyOS operating system in June 2021).

• Check that you're able to use the Wallet.
• Update to the latest version of Operating System
• Confirm that you have biometric authentication, or a passcode set on your device.
• Make sure that you are in a supported country or region.
• Check that your device is compatible with the Smart Digital Key+. Please refer to the compatibility list.
• Verify that your account is signed in.
• Check for service outages or connection issues.
• Confirm whether T&C's were accepted when logging into your account.
• Ensure that your device’s NFC, Bluetooth, and/or Ultra Wide Band (UWB) are enabled.

If the above steps are completed, make sure you follow the correct setup process via the app or in-car multimedia system.

For some subscriptions, yes.

Several features and services offered by Lexus require you to have a valid payment method added to your wallet and you enrol in a plan that best suits your needs. Additionally, certain subscriptions are complimentary for a limited time period  when you purchase your vehicle but will require payment after the free period ends.

To subscribe to a Connected Service in the Lexus Link+ app, follow the steps below:

1. Go to the Connected Services Centre and select the service you are interested in
2. Choose your subscription plan - monthly, yearly or every 4 years
3. Proceed to the checkout and enter your billing address and payment information. You will need a billing address and a valid payment method in your wallet
4. Review your purchase in the Summary and activate the service if you're ready
5. If you're eligible for a trial, you won't be charged yet, but you'll be able to see the due date of your first payment. If you've already used a trial, you'll be charged at this point and an invoice will be sent to your email.

You’ll get a pro-rata refund. 

• Yearly case example: The trial activation began on January the 10th, the first payment is due on February 10th, and cancellation occurred by May 30th. Therefore, you used the service for more than 3 months, so we will consider it as 4 months. As a result, you will be refunded for the remaining 8 months.
• 4-year case example: The trial activation began on 10/Jan/24, the first payment is due on 10/Feb/24, and cancellation occurred by 30/May/25.  Therefore, you used the service for more than 15 months, so we will consider it as 16 months. As a result, you will be refunded for the remaining 32 months. 

Your payment will depend on the service or feature you want and whether you select a monthly, yearly or every 4 years tariff. Please check all the options when examining each subscription individually.

Price may also vary by country.

The payment information is securely stored by our PCI Compliant partner, Pay-D GmbH.

JP Morgan is the PCI compliant Payment Gateway and also receives payment information to process transactions. JP Morgan is a regulated financial institution.

The 14-day withdrawal right applies and counts from the day you activate your subscription. If you are eligible for a trial, there is nothing to worry about since you have one month to cancel without any costs.

After the trial period ends and the first payment is processed, the 14-day right of withdrawal is no longer applicable, and no refund is possible.

If you are not eligible for the trial and make the first payment, you have 14 days to cancel to receive a full refund. Your 14-day withdrawal right is only applicable once.

Before selling your vehicle, please make sure you cancel your active Connected Services subscription. You will receive a refund for the remaining unused period of your subscription.

Additionally, remove the vehicle from your Lexus Link+ account to ensure the new owner can register the vehicle and activate their own services.

If you are unable to complete these steps, your Lexus retailer can assist you in cancelling the subscription and updating the vehicle ownership

Our databases are encrypted and secure, and all our systems have access control mechanisms to ensure the protection of your data. Additionally, data transmission between our systems is encrypted to provide an extra layer of security. 

 We process payment-related data according to the Payment Card Industry Data Security Standard, which is a set of guidelines designed to protect cardholder information. 

 For personal data, we adhere to the security principles outlined by the EU General Data Protection Regulation (GDPR) to safeguard your personal information and maintain your privacy.

If you are eligible for the trial, the first payment will occur exactly one month after the activation date. 

For monthly enrolment, you will be charged on the same day each month. For example, if your activation date is January 10th, your first payment will occur on February 10th, the next one on March 10th and so on.

For yearly enrolment, you will be charged on the same date every year. For example, if your activation date is January 10th, 2024, your first payment will occur on February 10th, 2024, and the next one on February 10th, 2025.

For the four-year enrolment, you will be charged on the same date every four years. For example, if your activation date is January 10th, 2024, your first payment will occur on February 10th, 2024, and the next one on February 10th, 2028.

If you opt-in, we can send you notifications before each payment for yearly and four-year enrolment.

Selecting your dealer allows us to recognise the dealer who supported your purchase, while ensuring accurate records and better service coordination. This step is optional. You can still complete your purchase without selecting a dealer.

You may subscribe to continue using the features once your trial period expires. Currently, it is not possible to purchase a subscription before the trial end date.

Please note the following regarding our enrolment and refund policies: 

• For monthly enrolment, there are no refunds in case of cancellation. However, your subscription will not be automatically renewed at the end of the term. 
• For yearly or 4-year enrolment, you are eligible for a pro-rata refund calculated in months. 
• Regardless of enrolment type, you will receive a full refund if you cancel within 14 days of signing up (and you do not have a trial).
• You are only eligible for a 14-day refund once. For further details, please refer to our Terms of Use. 

Yes. You will receive a full refund.

The 14-day withdrawal period starts from the day your subscription is activated. 

Please notice that if you are eligible for the 1-month trial, the 14-day starts from the trial activation. Therefore, when the first payment is collected, you can no longer claim 14-day withdrawal right.

Please note, that you can only receive the 14-day refund once. 

The electricity stored in the battery will discharge gradually even when the vehicle is not in use, due to natural discharge and the draining effects of certain electrical appliances.

If the vehicle is left for a long time, the battery may discharge, and the engine may be unable to start. (The battery recharges automatically during driving.)

Go to the menu of your multimedia system and choose Settings. Then select Bluetooth Connection and follow the steps to set up the network connection. Then on your smartphone, you need to enable Bluetooth tethering. 

For more information please see our "How-to-guide". 

Over-the-air map updates are possible with the latest multimedia systems, activated in the e-Store for the latest compatible models. 

You can also manually update your system by downloading updates from the LexusLink+ e-Store, and putting them on a USB stick, and connecting it to your car.

For more information please see our "How-to-guide". 

Apple CarPlay or Android Auto can be activated by plugging your mobile device into the car’s USB port, or via wireless connection (depending on your vehicle). On the vehicle's multimedia screen, click the Menu button, and then tap on CarPlay or Android Auto.

If your Android device runs an older version than Android 10, you will first need to install the Android Auto app.

Wireless Android Auto is supported as from Android 11. 

For more information, please see our "How-to-guide". 

For Hybrid vehicles, we recommend you switch the car to Ready once a week for at least 20 minutes. While doing so, make sure you always leave the car in "P" Parking mode and do not use "N" Neutral mode as it will not charge the Hybrid battery.

For conventional vehicles, we recommend you run the engine for 20-30 minutes at least once a week.

If Send to Car isn’t working, it could be due to one of the following reasons:

• Vehicle compatibility: Not all multimedia systems support Send to Car. Only if you see the "Route" or "Send" button when you select a destination in the app your multimedia supports the service
• Subscription status: An active subscription is required to use Send to Car. Make sure that the relevant subscription is valid and active in the Connected Services Centre - My Garage in the App
• Profile not linked: Link your profile to the Multimedia system (the head unit) in your vehicle
• App version: Ensure you’re using the latest version of the LexusLink+ app, as older versions may not support the feature properly

If the issue persists, please go to the Contact Us or App Support sections of the app.

If your vehicle does not have a Smart Entry system, you can (un)lock your car manually (please refer to the owner manual for the procedure).

If your vehicle does have a Smart Entry system, please follow the alternative procedure stated in the owner manual to (un)lock it.

The Lexus Link+ app is supported on: 

• iOS devices with version 16.0 or higher
• Android devices with version 8.0 or higher 

Huawei store is not supported

If your vehicle’s location is not showing in the app, possible reasons include:

• Connected Services not activated: Check that your Connected Services are active
• Profile not linked: Connect your profile to your vehicle so that trip and location data are recorded in your app
• Privacy Mode enabled: At the end of the trip, if your vehicle location sharing is disabled, then your its location will not be updated and shown in the app. If you want to see it, please ensure that the location sharing is enabled. You can refer to Privacy Mode section (MyGarage) in the app to check the status of location data sharing. To find out more, refer to questions about Privacy mode under the Account category
• Ignition status: The car may be running, or switched on for Remote Climate use
• Poor mobile network: If the vehicle is parked in an area with limited or no mobile network (for example, an underground garage), its location may not update
• System delay or outage: Temporary syncing issues or updates can affect location display. Also, check that the app is updated and has location permissions enabled

If the issue continues, go to the Contact Us or app Support sections of the app.

The Voice Assistant supports 21 languages including English. These are: German, EU French, Spanish, Italian, Russian, Dutch, EU Portuguese, Polish, Flemish, Swedish, Turkish, Czech, Norwegian, Danish, Finnish, Greek, Slovak, Hungarian, Arabic, and Hebrew. 

There are five unsupported languages for this feature: Slovenian, Croatian, Ukrainian, Romanian, and Bulgarian. 

Only Navi turn-by-Turn instructions are available in the following languages when chosen as the system/multi-media language during the initial onboarding: Croatian, Ukrainian, Romanian, Bulgarian, and Slovenian.

Voice Assistant is compatible with the following in-vehicle features:

• Vehicle controls: HVAC controls (temperature, fan speed)
• Audio/ Media:  Media Source selection, Volume control (On/Off), Media control (by track, genre, artist), Radio control (by frequency, station name, preset)
• Navigation: POI Search, Address entry, Traffic updates, Cross-border navigation
• Phone: Calling, Messaging