LEXUS LINK CONNECTED SERVICES

Lexus Link Connected Services is comprised of the Lexus Link App and Lexus Link Multimedia. Each suite is host to its own set of features, that make driving safer and more fun, in and out of your car.

The Lexus Link App lets you communicate with your car, wherever you are. You can plan journeys, locate your parked car, and find information on when your car is due to receive maintenance. The Hybrid Coaching feature analyses your driving and tells you how you can improve fuel efficiency when driving your hybrid.

Lexus Link Multimedia allows you to connect your smartphone (compatible with iOS & Android) to your car*. Your favourite apps, like Spotify, Whatsapp, Audible, Google Maps and Waze, can be used in your car, and controlled via Siri Voice Assist or OK Google. Lexus Link Multimedia also gives you access to useful information like real-time traffic alerts and speed camera alerts and allows you to search for points of interest in the navigation.

*for compatible models

With a Lexus Link account, you can manage your multimedia system, and receive useful insights on your car through the Lexus Link App and the My Lexus Customer Portal.

The same credentials grant you access to both the Lexus Link App and the My Lexus Customer Portal.

The Lexus Link App allows you to use the following Lexus Link Connected Services:

• Find My Car
• Send-to-Car
• Car-to-Door
• Hybrid Coaching
• Driving Analytics
• Service Booking
• Service Reminders
• Service History

The My Lexus Customer Portal gives you detailed information on your car and allows you to buy and manage services. The following services are available in the portal:

• Car purchase history, car ownership details, and order tracking
• Send-to-Car
• Service Booking
• Service Reminders
• Service History
• Vehicle Information
• Owner Manual
• Map Updates
• Manage profile settings

The Lexus Link App is tied to the vehicle identification number (VIN) of the car and the owner of the car, so you’ll only be able to use the app connected services in that car.

You can use Lexus Link Multimedia in another Lexus, as long as it has been activated and is still in the validity period.

Can other members of my family use Lexus Link Connected Services?

The use of Lexus Link App Connected Services is limited to the owner of a car, but the vehicle identification number (VIN) can be added to multiple accounts.

Lexus Link Multimedia can be used by anyone driving that car.

Lexus Link Connected Services is comprised of the Lexus Link App and Lexus Link Multimedia. Each suite is host to its own set of features and must be activated separately.

If you are unsure if your Lexus Link App Connected Services is activated go to the Lexus Link App. Click on the wheel icon which can be found in the top right-hand corner of the home screen. Go to ‘Settings’ and choose the ‘Car’ tab. If you see the message ‘Activate connected services’, it means that they are not yet activated. You’ll need to visit your retailer to activate Lexus Link App Connected Services. For more information click click here.

A quick way to check if Lexus Link App Connected Services is on is to check if your last trip details are displayed on the home screen of the app.

To activate Lexus Link Multimedia Online Navigation Connected Services connect your smartphone with your car, using either Bluetooth or wi-fi tethering, then click on the ‘Setup’ tab. From there click on the ‘Online’ tab, then the ‘Lexus Online’ tab, and choose an existing account. Enter your Lexus Link credentials. Entering your details will start your 3 years of free service. You can check the expiration date of your Lexus Link Multimedia subscription in the My Lexus Customer Portal.

If you don’t have an existing account, you can directly create one in your car, by choosing the ‘New Account’ option.

You can change your password in the Lexus Link App. From the wheel icon, which can be found in the top right-hand corner of the home screen, click in the ‘Settings’ menu. Choose change password, and fill in your current and new password. Then confirm the new password, and save.

If you’ve forgotten your password you can request a new one at the login screen, by entering your email address.

The Lexus Link App is supported on both iOS and Android devices.

Lexus Link Connected Services are available with the following Lexus cars:

• Cars with OE DCM:

• New UX (from October 2018 production on)
• New ES (from October 2019 production on)

• Cars with VC DCM:

• New RX (from September 2019 production on)
• New NX (from November 2019 production on)
• New IS (from December 2019 production on)
• New RC (from December 2019 production on)
• New CT (from December 2019 production on)

Lexus Link Connected Services is included with the purchase of any Lexus Link Connected Services compatible Lexus, for a span of ten years.

No. Lexus Link App Connected Services is tied to the vehicle identification number (VIN) of the car and the owner of the car. There can be only one account accessing connected services.

The Connected Services of the Lexus Link App will function for 10 years. Lexus will cover the cost of data used to provide connected services for 10 years, but the Lexus Link App will function even without connected services.

If you buy a secondhand Lexus, that supports Lexus Link App Connected Services, visit your retailer to confirm that you are the owner of the car. You’ll then be able to activate Lexus Link App Connected Services.

Where can I find the version number of the Lexus Link App installed on my phone?

To check the version number on:

• iPhone: open ‘Settings’, go to ‘General’ and ‘Usage’. Under the ‘Storage’ section, choose the Lexus Link App to see the version number.
• Android: open ‘Settings’ and tap ‘Apps & Notifications’. Go to the list of installed apps on your device. On the apps list screen, select Lexus Link App for details on its version number.

We suggest you turn on automated updates for the Lexus Link App. We’re continuously adding new features.

Go to the iOS App Store or Google Play Store and search for ‘Lexus Link App’. Then download the app, entirely free of charge.

Create an account directly in the Lexus Link App, and fill in the requested personal details.

You’ll then have to activate your account via an activation email you will receive before you can use all the features on the Lexus Link App. In addition, to use connected services your dealer needs to register you as the owner of the car.

From the home screen, click on the wheel icon which can be found in the top right-hand corner. Go to ‘Settings’ and choose the ‘Car’ tab.

Click on ‘activate connected services’.

• If you receive a message saying ‘connecting’ you will be able to use connected services after you’ve made 2 trips in your car, at a speed greater than 10km/h.
• If you receive a message saying ‘please contact your Lexus dealer so they can help you complete the process’, you will have to visit your dealer to verify ownership.

For more information please consult our how-to guide.

If you receive the message ‘Please go to your retailer’ in the Lexus Link App when trying to activate Lexus Link Connected Services, it means that at the time of order, your email address was not set-up as the email of the car’s owner. You will have to visit your retailer to confirm ownership.

To finish your activation, you’ll need to make 2 trips at a speed greater than 10 km/h. Afterwards,the Lexus Link App Connected Services will be activated and visible in the app.

You can access them at any time. Car data is sent to the app when the engine is turned off. You’ll be able to view the details of your last trip after the engine has been switched off. Mobile data coverage is needed to send data, so it may not work underground.

Go to the ‘Services’ dashboard and choose ‘Driving Analytics’ or ‘Hybrid Coaching’. Select the ‘ All Trips’ tab to see your previous trips and then click on a trip to access the related driving analytics. You can also find details on your last journey on the ‘Home’ dashboard.

You need to enter your Lexus Link credentials into the multimedia unit of your car. You’ll then need to link your multimedia to your vehicle identification number (VIN). For more information please visit our how-to-guides:

Find My Car.

Share to Car.

You next need to tether Bluetooth, to connect the car to the internet. The Share to Car feature will now work.

The Share to Car feature requires a navigation system to function.

Car to door is available in the Lexus Link App homescreen. The feature is available in your in-car navigation, when you parked somewhere other than your final journey destination.

For more information please visit our how-to-guide.

Privacy Mode is available in the Lexus Link App ‘Settings’ page. You can switch it on or off yourself. When you switch on the Privacy Mode you disable the GPS function and we will not be able to receive your car location.

Remove the car from your Lexus Link account. Don’t cancel your account, as any future Lexus cars you may own can be added to the account. Don’t forget to inform the new owner of the car that it is equipped with Lexus Link App Connected Services.

If you want to temporarily stop Lexus Link App Connected Services, you can turn on Privacy Mode to disable GPS function.

If you want to permanently stop Lexus Link app Connected Services, on the Lexus Link App go to the wheel icon. Choose ‘Settings’, then go to the ‘Car’ tab. From there you can permanently deactivate Lexus Link App Connected Services.

Lexus Link App Connected Services will stop if your vehicle identification number (VIN) is removed from your account.

This service is not yet available, but we are constantly working to add more connected services to the Lexus Link App. We will regularly update the app, so be sure your app stays up to date. The easiest way to do so is to enable auto-updates in your app store.

Lexus Link Multimedia includes several navigation online services, providing useful real-time information, like traffic info and speed cam alerts.

These features require the internet to function. You need to connect your mobile device (using wi-fi or Bluetooth tethering) or any wi-fi device/network to the car.

Every new Lexus comes with 3 years of free map updates for the navigation system, as well as other services like:

• Real-Time Traffic
• Coyote (where available) or Cyclops
• Google Streetview (where available)
• Point of Interest
• Fuel
• Parking
• Weather

Lexus Link Multimedia also includes smartphone integration. This allows you to connect your smartphone (compatible with iOS & Android) to your car. Your favourite apps, like Spotify, Whatsapp, Audible, Google Maps and Waze, can be used in your car, and controlled via Siri Voice Assist or OK Google.

Some models are compatible with Apple CarPlay, and Android Auto.

Embedded navigation systems receive data from a GPS satellite signal. Lexus Link Multimedia requires an online connection to receive necessary data for Real-Time Traffic, Coyote (where available), Google Streetview (where available), Weather, Fuel, and Parking, and online POI.

All Lexus models currently on sale include online navigation services.

Smartphone integration is available on certain current generation models of RC, ES, UX, NX and RX. Check with your retailer to see if smartphone integration is available.

The first 3 years of Lexus Link Multimedia navigation online services are free. After that, you can purchase a subscription. Our map care package includes all of our map updates and related online services, and our service pack includes our online services features. You can purchase a subscription in our e-Store. Check the e-Store for the latest prices.

You will get a notification on the screen of your in-car multimedia system 30 days before the free 3-year period ends.

In the e-Store, you can renew the Map Care pack for either 1, or 3 years. When renewing our Service Pack, you can choose between 1, 2 or 3 years. Check the e-Store for prices.

You can access the e-Store through the multimedia system of your car or in the My Lexus Portal.

In the customer portal e-Store, accessed from the My Lexus Portal, you can purchase the services offered by Lexus Link Multimedia. You can also check the status of your current subscriptions in the e-Store. On the e-Store go to the ‘Purchased’ tab to see which subscriptions are active, and the time remaining on them.

If you access the e-Store application from your car multimedia system you can download services like Coyote (previously bought on the portal). You can find the e-Store by going to the ‘Menu’ section, then going to apps, and choosing ‘In Car’.

You can purchase services from the My Lexus Customer Portal. To find out which services you already have, click on ‘Purchased’.

You can use it right away, you’ll just need to tether Bluetooth to enable navigation online connected services. However, we recommend that you enter your Lexus Link / My Lexus credentials to link the multimedia to your account. You will then be able to purchase services or Map Care from the portal and use Share to Car from the Lexus Link App.

The same account is used for both Lexus Link App and My Lexus Portal. If you don’t have one, we recommend you download the app and create one from there.

You can also create an account via the multimedia (you will need to accept the terms of use within 14 days in the My Lexus Portal).

You can activate it through the multimedia system of your car. Please note that your car has to be connected to the internet, either by Bluetooth tethering, wi-fi tethering or even by using the wi-fi from your home (if your car is parked within range of it), as the services offered by Lexus Link Multimedia are internet-based.

Once connected the 3 free years of navigation online connected services will begin. If you don’t follow this process you will not be able to enjoy those services.

Not all new Lexus cars are compatible with wi-fi tethering, but all new models are Bluetooth tethering compatible.

Go to the menu of your multimedia system and press ‘Setup’, then ‘wi-fi’ and ‘Turn wi-fi power on’. Select your network, enter the password and select ‘OK’. When successful you will get a message telling you that the navigation system has successfully connected with the hotspot.

Go to the menu of your multimedia system and choose ‘Settings’. Then select ‘Bluetooth connection’ and follow the steps to set up the network connection. Then on your smartphone, you need to enable Bluetooth tethering.

Go to the menu of your multimedia system and go to the e-Store’s ‘In Car' section (you need an online connection and have to be logged in). Select the Coyote app and choose ‘install’. A pop-up will appear when Coyote is installed. When opening it, select ‘OK’ to start it automatically. Coyote will now always appear as available under ‘apps’.

Please note that Coyote can only be used after you’ve driven 200 km in your car.

Apple CarPlay can be activated by plugging your iOS device into the car’s USB port. In the infotainment unit, click on the ‘menu’ button, and then click on ‘Car Play’.

Android auto can be activated by first downloading the Android Auto app. Then plug your Android device into the car’s USB port. In the infotainment unit, click on the ‘menu’ button, and then click on ‘Android Auto’.

Yes, provided you have an online connection with your smartphone. You'll also need a cable to plug your smartphone into your car. If you have an android phone, you will need to install the Android Auto app. The apps will then be available through the ‘Android Auto/ Apple Car Play’ menu on the infotainment screen. Waze is not working for Android Auto if your car has a touchpad.

The new Lexus RC, ES, UX, NX and RX (certain grades) offer smartphone integration.

With the Share to Car feature, you can prepare for your journey in advance by searching for directions on your mobile device, and then sending them to your car. You’ll need a car with in-car navigation features, and a Lexus Link account with your car registered to your account.

To enable this feature, you’ll need to link your car to your Lexus Link account.

You can do this in one of two ways:

• In your car, with Bluetooth or wi-fi tethering active, click on ‘Set-Up’ in multimedia. Go to the 'Online' tab, and choose ‘Lexus online’, and then ‘Existing account’. Enter your Lexus Link credentials. You then need to go to the Lexus Link customer portal. You’ll have received the message ‘we found a new device ID’. Confirm, and you’re all set up.
• You can also enable the Share to Car feature directly in the app, by going to the car menu, choosing the wheels icon, go to 'Settings', and then in the ‘Car' tab choose the register a multimedia device option. Follow the instructions in your app and note that you’ll have to be in your car to finalize the pairing process.

Over-the-air map updates are possible with the latest 2019 multimedia systems, activated in the e-Store for the latest compatible models.

You can also manually update your system by downloading updates from the My Lexus Portal e-Store, and putting them on a USB stick, and connecting it to your car.

You can use the Share to Car feature in the Lexus Link App to plan your route. First, go to the ‘Services’ tab, choose ‘Share to Car’, click on where to, enter the address, and from you can program a trip with up to 9 stops and a final destination by clicking on the ‘+’ button. Then press ‘send to car’.

Once in your car, make sure you have a wi-fi connection. The easiest method is to tether Bluetooth to your smartphone. Once an internet connection is established in your car can download the journey. Go to favourite destinations in the multimedia unit, and you will find your pre-planned journey.

For the new RC, ES, UX, NX and RX the journey can be found under the favourite menu.

Your 3 year term starts when you put your Lexus Link credentials into the infotainment unit.

You will get a notification on the screen of your in-car multimedia 30 days before the free 3 year period ends every week. 15 days before the free 3 year period ends you'll receive the same message every day. After your 3 year period has ended, a message will be shown each time you try to use the app.

The Lexus Link App is linked to a specific car by the vehicle identification number (VIN), and not to any one individual. That’s why we also ask for your personal details when registering. That way we’re sure it’s you behind the wheel.

We collect information about how you drive, which may include for example details about your location, mileage, acceleration, cornering, braking and speed. We also collect personal data like your name, phone number, email address, and vehicle identification number (VIN). We share this data with authorized Lexus team members and trusted third parties.

Lexus Link App knows your location, but this data is used only to provide location-based services. We will never provide your data to any third party unless you have specifically signed a contract with that third party. You can switch off location data by turning on Privacy Mode in the ‘Car’ tab in the ‘Settings’.

All data is collected by default.

Data is used to provide several Lexus Link App Connected Services. For example, driving mileage information is used when offering service reminders. Driving-behaviour data is used in the trip history section of the mobile app.

The hybrid signals and data are collected to better analyse the driving style and provide better coaching on how you should use the hybrid powertrain in a better way.

For more information please visit this page on our GDPR compliance.