VISITING LEXUS RETAILERS
HELPING YOU TO EXPERIENCE AMAZING AGAIN
Following Government advice, we are opening some of our centres and our first priority is to create a safe, clean and welcoming environment. We're taking on the challenge of COVID-19 to offer you an amazing experience whilst protecting our colleagues and anyone who wishes to view, purchase or maintain our vehicles.
EFFECTIVE SOCIAL DISTANCING
Appointments will be scheduled so you can avoid busy times and, when you arrive, your host will greet you at the entrance maintaining a two metre distance. Strict social distancing rules will be supported with markings to keep everyone at least 2 metres apart. We’ll keep doors open and pathways clear to avoid unnecessary contact.
SAFER TEST DRIVES
Test drives will unaccompanied by Lexus sales staff, with contactless drop off/pick up and a complimentary key disinfectant service. Contactless payments will be preferred where possible.
STRICT HYGIENE STANDARDS
Antibacterial hand gel will be available for you to use throughout the showrooms and at every doorway. We will regularly sanitise every touchable surface. Disposable seat covers will be used for every vehicle we service and all documents and receipts will be supplied electronically.
REGULAR HAND WASHING
Our staff will wash their hands with soap and water as often as possible, particularly before and after eating or taking off their gloves. They’ll dry them thoroughly and switch taps on and off using a single disposable towel.
PROTECTION FOR ALL
All staff will receive appropriate PPE, including fresh gloves for dealing with every customer. Perspex screens will be used where appropriate for added protection. We will frequently monitor our staff for fever, giving you peace of mind when you visit.
Follow the arrow signs and maintain at least 2m from others.
Make a conscious effort to avoid touching your eyes, nose and mouth. If you are showing any COVID-19 symptoms, please do not enter our showroom.
To ensure safety, our cars will be locked so please ask a member of staff for access.