VISITING LEXUS RETAILERS

HELPING YOU TO EXPERIENCE AMAZING AGAIN

Following Government advice, we are opening some of our centres and our first priority is to create a safe, clean and welcoming environment. We're taking on the challenge of COVID-19 to offer you an amazing experience whilst protecting our colleagues and anyone who wishes to view, purchase or maintain our vehicles.

A WARM, SAFE WELCOME

Our dealerships are open and we have made it our number one priority to create a safe, clean and welcoming environment. As a result, we are implementing a number of important measures to protect you and our staff.

  • EFFECTIVE SOCIAL DISTANCING

    Appointments will be scheduled so you can avoid busy times and, when you arrive, your host will greet you at the entrance maintaining a two metre distance. Strict social distancing rules will be supported with markings to keep everyone at least 2 metres apart. We’ll keep doors open and pathways clear to avoid unnecessary contact.

  • SAFER TEST DRIVES

    Test drives will unaccompanied by Lexus sales staff, with contactless drop off/pick up and a complimentary key disinfectant service. Contactless payments will be preferred where possible.

  • STRICT HYGIENE STANDARDS

    Antibacterial hand gel will be available for you to use throughout the showrooms and at every doorway. We will regularly sanitise every touchable surface. Disposable seat covers will be used for every vehicle we service and all documents and receipts will be supplied electronically.

  • REGULAR HAND WASHING

    Our staff will wash their hands with soap and water as often as possible, particularly before and after eating or taking off their gloves. They’ll dry them thoroughly and switch taps on and off using a single disposable towel.

  • PROTECTION FOR ALL

    All staff will receive appropriate PPE, including fresh gloves for dealing with every customer. Perspex screens will be used where appropriate for added protection. We will frequently monitor our staff for fever, giving you peace of mind when you visit.

HOW YOU HELP US WHEN VISITING

Social distancing

Follow the arrow signs and maintain at least 2m from others.

Stay safe

Make a conscious effort to avoid touching your eyes, nose and mouth. If you are showing any COVID-19 symptoms, please do not enter our showroom.

Safe access

To ensure safety, our cars will be locked so please ask a member of staff for access.